The Application Support Engineering Lead’s role is to lead the team to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as customers, operations, and other business units. The Application Support Engineer is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware through feedback from external and internal customers.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
  
• Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques.
• Knowledge of trends in technology relating to software applications.
  
• Experience with building and maintaining databases for query and problem tracking.
  
• Good understanding of the organization’s goals and objectives.
• Knowledge of Software development lifecycle.
• Knowledge of  J2EE / Java, basis framework, basis design patterns, and programming skills.
• Strong Knowledge of Guidewire Policy and Billing Center framework and GOSU language.

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